Customer Support
Refund Policy
30-Day Returns
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
How to Return
Log in to your account, go to Orders, select the item, and click "Return". We will email you a prepaid return label within 24 hours.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
Non-Returnable Items
Final sale items, intimates, swimwear, and personalised products are not eligible for return. Items that show signs of wear will not be accepted.
Exchanges
We offer free exchanges for size or colour. Use our AI Fitting Room to find the right size before purchasing to avoid the need for exchanges.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund immediately.